Returns for Exchange

Most merchandise may be Exchanged within 30 days of the original invoice date. After 30 days, merchandise may not be exchanged for any reason. Certain products may not be returned for any reason such as custom, made to order markers, clothing (except for size exchanges), DVDs, and Video Games. For an item exchange, the original item(s) must include ALL original packaging and be in unused condition. Used condition is defined as any attempt to use, install, fire or remove a piece from its packaging other than for the purposes of reviewing the order. Damaged packaging constitutes use. Items that meet these requirements can be exchanged for the same or similar items at the customer's request. Customers are responsible for the safe arrival of items returned to Compulsive Paintball. For your protection, we recommend insurance and/or delivery confirmation for every return. Compulsive Paintball, Inc. will not be liable for returns that are lost, damaged, or delayed in transit. Please do not return mail any package in any type of envelope. Returns that have packaging damaged due to an envelope will have restocking fees to replace the damaged packaging. RMA Numbers must be clearly written on the package or they may be refused / returned to sender.

Orders that are Refused / Returned to Sender / Undeliverable

If an order is refused, marked returned to sender, or otherwise undeliverable your order will be refunded minus shipping charges and a 15% restocking fee. The order can be reshipped at the buyer's expense.

Returns for Used Items

Compulsive does not accept returns for used merchandise under any circumstances. Products that are returned damaged or used will be returned to sender. If a product has been installed and does not work, please contact the manufacturer by means of the Warranty Information list found below. All products sold through Compulsive Paintball include a warranty by their prospective manufacturer which is included in the purchase price.

Wrong Item(s) / Missing Item(s)

Unfortunately, sometimes mistakes happen. All the technology and automation that we use brings mistakes to a minimum, however, the mere fact that we're human means mistakes can happen. If your order contains the wrong item(s) or is missing an item, please contact a Sales Representative and they will assist you in returning the incorrect item(s) to us or sending a replacement. We are unable to mail replacement item(s) until the incorrect item(s) are returned to us. At the customer's direction, we can bill the customer for the new parts being sent out and will refund the balance as soon as the incorrect item(s) are returned to us. Please note that we will ship the replacement item(s) at no cost to you via the same method chosen in the original order (ie. If you select UPS 3 Day, we will send the replacement to you at no charge via the same service).

Warranty Information

Compulsive is a large online wholesaler of Paintball supplies. Every product sold be Compulsive is backed by a manufacturer's warranty that is included in the purchase price of the product. Compulsive Paintball does not provide warranty work for any of the products we sell. Since we do not manufacture the products we sell, we are not able to answer technical / warranty information. These questions are best directed to the manufacturer of the products. We have enclosed a list of the Manufacturer's whose products we carry. If you need any additional contact information, please don't hesitate to contact one of our Sales Representatives and they can provide you with additional manufacturer information.